Frequently Asked Questions This section of our site is designed to provide quick answers some of the regular questions we receive from our employer and employee clients. Please take a moment to review our listing of questions, in case the answer you are searching for is available here. FAQ ListingWhy Choose AFBS over another broker?When will I receive my insurance cards?Can you get my group discounted rates from a major medical insurance carrier?Who do I contact regarding my groups renewal?Who do I contact about billing or enrollment questions?Who Do I contact about claims issues?How do I get more information about HSA accounts?When is my monthly premium payment due?
How does the new Reform Bill effect me
Why Choose AFBS over another broker?Because we are employee benefits specialists. That’s all we do. Today there are many firms that strive to be the convenience store of financial services and do it all. At AFBS we play to our strengths, and that allows us to provide employee benefits plan design, quoting, comparison, implementation and servicing like no other firm in the area. If it’s employee benefits you need, there is no one who understands your options at market better than AFBS. We’ll prove it to you. When will I receive my insurance cards?7-10 days after your enrollment with the carrier is completed. Can you get my group discounted rates from a major medical insurance carrier?Rates are all calculated based on your group census but we will work with you to find a carrier that meets your needs while considering cost. Who do I contact regarding my groups renewal?Call or email Angie Hasenei (410-825-3569, Ext. 4; Angela.Hasenei@LFG.com) or Susan Blake (410-825-3569, Ext 3; Susan.Blake@LFG.com). Who do I contact about billing or enrollment questions?Contact Melissa Tower at 410-825-3569, Ext 5; Melissa.Tower@LFG.com Who do I contact about claims issues?First call the member services number on your card. If they can not answer your questions, contact Melissa Tower... How do I get more information about HSA accounts?If the question is regarding bank set up and fees, you should contact the bank directly. If the question is regarding government policy you can visit the IRS website: http://www.ustreas.gov/offices/public-affairs/hsa/ or you can ask anyone in our office. When is my monthly premium payment due?Answer: For all group coverage, the premium is due on the first of the month that the premium covers. Most carriers will terminate coverage if the payment is not received with in thirty days of the due date. For Personal Comp and Medicare, please refer to your bill. How Does the New Health Care Reform Bill effect Me?Answer: Almost no one will be untouched by the new legislation. Some changes will take place immediately. Some will not be implemented until 2014 or later. We have attached 2 documents that may help answer some of your questions. If you need clarification please do not hesitate to call us. 410-825-3569 or 800-253-9915. Health Care Reform Letter Health Care Reform Summary |
